Privacy Policy

Information We Collect

• Account information: name, email address, and mobile phone number
• Trading data: trade records sent from your NinjaTrader platform — entry/exit prices, P&L, timestamps, account value
• License information: your license key and the machine ID your bot runs on
• Diagnostic logs: debug logs your bot uploads after a trade, used to investigate strategy behaviour
• Notification settings and device tokens: your per-channel preferences and, if you enable push, the push token for your phone
• Consent and signature records: when you agree to receive texts or sign an agreement electronically, we store the exact wording shown to you, the date and time, your IP address and browser/app user agent, and an integrity hash of the signed document. These are legal records of your consent

How We Use Your Information

• Provide and maintain the jBot dashboard, mobile apps, and licensing
• Track and display your trading performance
• Send you the notifications you have enabled (email, text message, push)
• Analyse diagnostic logs to explain and improve strategy behaviour
• Keep records of agreements and consents as required for compliance
• Respond to your support requests

Text Messages (SMS)

Text alerts are optional and off unless you turn them on. When you opt in, we send a confirmation text and your alerts begin only after you reply to confirm.

• You may reply STOP at any time to cancel, or HELP for help
• Message frequency varies with your trading activity; message and data rates may apply
• Consent to receive text messages is not a condition of using jBot

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party, except with the messaging provider strictly to deliver the messages you requested.

Service Providers

We do not sell or rent your personal information. We share the minimum necessary with providers who operate the service on our behalf, and only for that purpose:

• Twilio — delivers text messages (receives your mobile number and the message content)
• Brevo — delivers email (receives your email address and the message)
• Apple and Google — deliver push notifications to your device (receive your push token and the notification content)
• Anthropic — processes your bot's diagnostic logs to produce the trade analysis shown in your dashboard. Logs contain trading activity, not your name, email, or phone number. This data is not used to train models

We may also disclose information where required by law.

Data Retention

Account, trading, and diagnostic data is retained while your account is active. Consent and signed-agreement records are retained for as long as needed to evidence the agreement, including after account closure, because they are legal records. You can request deletion of your account and data at any time from your account page.

Data Security

Traffic to the dashboard and apps is encrypted in transit (HTTPS). Passwords are stored hashed, never in plain text. Access to production data is restricted to authorised personnel.

Your Choices

• Notifications: choose email, text, push, or any combination — per alert type — in your notification settings, on the web or in the app
• Text messages: reply STOP, or switch them off in your settings
• Privacy: hide your trading data from administrators
• Your data: update your information, or request deletion of your account

Account-security messages (such as password resets) are always sent and are not covered by notification preferences.

Cookies

We use session cookies to keep you signed in. They are essential to the service and are not used for tracking or advertising.

Contact Us

Questions about this policy or your data: support@jbot.bot, or through our support page.

Last updated: July 2026

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